As a busy merchant, you’ve got lots of demands on your time. Making sure your payments are working properly shouldn’t be one of them! Whatever your needs, OTT Pay is there to help.

We want our customers to be able to get help quickly, in ways that make sense for their business. That’s why we offer lots of ways to reach us:

·              by phone, at 1-800-688-9838

·              by email, at

·              send us a message on our website

Does your business use WeChat? We also have these options:

·             contact us through our WeChat Official Account

·             reach out to us through the OTT Pay fan groups, part of WeChat Pay

And because our job is to make it easy for you to get help, we can serve you in three languages – English, French and Chinese.

In addition, as our customer, you get a monthly email from us asking how we can help. We know you’re busy – so busy you might not always open every message you get – but our emails always include a link that offers an additional way to get in touch with us. Just click on that link, and you’ll be on your way to getting answers to your questions, or just making your payments easier and more convenient for all your customers.

We know that not everything goes smoothly all the time. Much as we try, technology sometimes fails! Or you might need help upgrading a device, or want to change to a different product.

Looking for a payments partner you can rely on? When you need help, OTT Pay is there for you.

Please contact us for more information – we’d love to hear from you!